How do I return an item?
Most items may be returned within 30 days of receipt for a full refund. All items must be in their original packaging and meet the following conditions:
All returned products require a Return Merchandise Authorization number. Returns received without this number will not be credited. The easiest way to request an RMA number is by contacting us during business hours.
PLEASE NOTE: Products returned without an RMA number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RMA Number and shipping information were provided by Sun Medical Supply.
Unless Sun Medical Supply made an error, return freight is the customer responsibility. We will be happy to help you determine which shipping method to use once you have requested your RMA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.
Please be sure to carefully follow all return-shipping instructions that are included with your Return Merchandise Authorization number. If an item is returned to the wrong address, Sun Medical Supply reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, Sun Medical Supply may institute an additional fee per missed scheduled pickup.
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RMA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused. Heavy products shipped via Freight, may incur additional shipping charges, which are not refundable.
Once your return is received, Sun Medical Supply will issue a refund to the credit card used for purchase. Please allow up to 4 weeks for your credit to be issued.
If your item is defective or was damaged in shipping, please call us during business hours at 888.947.4827, or email: email@example.com. We will arrange for the item to be repaired or replaced promptly. Our hours of operation are Monday – Friday 9:00 AM – 5:00 PM EST.